Terms & Conditions

1. Parties:

Blue Panda Finance (BPF), Suite 50, 792 Wilmslow Road, Manchester, M20 6UG is registered in England (Company No.08668345) and is regulated by the Financial Conduct Authority in respect of regulated Claims Management Activities (FRN835515); its registration is recorded on the website www.register.fca.org.uk.Blue Panda Finance Ltd is registered with the Information Commissioners Office for Data Protection purposes with registration number ZA231443.
Blue Panda Finance will represent You in making a claim against the lender(s) who have previously provided You with Payday Loans or other High Cost Short Term Credit Loans that You believe may have been granted irresponsibly.
You will remunerate Blue Panda Finance for providing this service, on a No Win – No Fee basis as detailed in Section 8 of this agreement.

3. Making Your Claim:

You instruct and authorise Us to make a claim on Your behalf, You agree to Us contacting the third parties that We need to in order to make and manage that claim. You agree to Us sharing with them the information You have provided to Us and also collecting and processing the information We receive from them. During the process We will need to make decisions on the best way to proceed and You give Your authority for Us to use Our skill and judgement to make such decisions on Your behalf including reaching a full and final settlement on Your behalf where We judge that to be the most appropriate conclusion. You hereby waive any rights to challenge that settlement with Us or with the lender at any time after payment has been made to You. You are aware that You could complain directly to the Company at no cost, with the ability to take matters further with the FOS or Court.

4. Your Obligations:

  1. During the claim You will be asked to provide Us information about You, Your circumstances and Your loans. You must ensure that this information is accurate and honest. Knowingly providing fraudulent or incorrect information at any time may jeopardise Your claim and will put You in breach of this agreement.
  2. You will, at the start of the claim, provide Us with ALL documents, including those in electronic form such as emails or computer files, in Your possession that are relevant to the claim. (You will be asked to confirm this when signing this document)
  3. You will provide Us with the information detailed in 6a. which We reasonably request from You in order to pursue the claim. This includes the completion of any form or questionnaire which We ask You to complete.
  4. You will read any documentation that We, or the lender, sends You and retain these documents in Your safe keeping.
  5. You will advise Us immediately of any changes to the details You have provided or if You realise that information previously provided has changed or contains errors.
  6. Unless We specifically ask You to, once You have appointed Us, You will not communicate directly with the lender(s) with whom We are making Your claim with. This includes by email, telephone or post.
  7. If correspondence from the lender is sent directly to You, You will notify Us of this within 7 days, unless We notify You that We have received this information too.
  8. You authorise the lender to make payment of any compensation directly to Us. We will then deduct Our fee and forward the balance to You.
  9. You agree, unless a legal or statutory requirement dictates otherwise, to receive all written communications from Us by email to the email address supplied by You. We may also use post to send such communications.
  10. You will not, at any time throughout the term of this agreement, withdraw from any lender Our authority to act on Your behalf and/or work with them, without first cancelling this agreement in accordance with clause 9.

5. Our Obligations:

  1. We will manage Your claim with reasonable care and diligence to ensure that where there has been a case of irresponsible lending, We maximise the possibility of You getting what You are entitled to. Where it is advisable to accept a reduced full and final offer from the lender, we will write to You advising of the reasons for this and seeking Your approval.
  2. We will assist You to fill in any necessary forms and where appropriate check the details You have provided, however We will NOT “coach” You on how to fill in these in in order to maximise the claim value where this would result in inaccurate information being entered. All answer, statements or declarations are Your responsibility.
  3. We will keep You updated on the progress of Your claim as it progresses.
  4. If We do not feel that the claim has sufficient merit to be continued We will advise You of this. We will then release this loan from this agreement to allow You to proceed with the claim yourself if You wish. (Please note, if We do this only that loan is released from this agreement – any other loans not notified under this clause will still be pursued by Us and a success, or cancellation, fee is payable.)
  5. We have an obligation to ensure that We avoid any conflicts of interest. We therefore have the right to refuse to take on a claim, or where a claim has been started, terminate this agreement, if We suspect that this would be the case. We will provide details to You or why We are unable to continue with the claim.

6. Payment – No Win No Fee:

  1. All claims are undertaken on a No Win – No Fee (NWNF) basis. Our normal fee will be 25% plus VAT of any compensation offered, this includes any refund of loan capital, interest, charges, and any amounts written off an outstanding debt as a result of the claim as well as any interest paid on the compensation amount.
  2. If BPF is successful in obtaining Compensation, then You owe BPF 25% plus VAT of the Compensation. This means, for example: If BPF is successful in obtaining Compensation then You owe BPF 25% plus VAT of the Compensation. This means, for example: if BPF succeeds in obtaining Compensation of £1,000, the Fee(s) would be £300. You would receive £700. If BPF succeeds in obtaining Compensation of £3,000, the Fee(s) would be £900, You would receive £2100. If Compensation of £10,000 is received, the Fee(s) would be £3,000, You would receive £7,000. If Compensation of £1,000 is received but £500 is used by the Company to reduce Your outstanding balance the Fee(s) would be £300, therefore You would receive £200 (£500 less our Fee(s) of £300).
  3. Where an offer of compensation includes amounts, which are written off of outstanding loan debts rather than a ‘cash in hand’ payment, Our fees are still payable. This may mean You may have to pay some, or all, of Our fees from other sources. Examples of how this may affect You are shown in the Pre-Contractual Information document – Section 3 “Non ‘Cash In Hand’ Compensation Awards”.
  1. If We are representing You on multiple claims, either with the same lender or across multiple different lender, We reserve the right to pay our fees owed by You on one claim with ‘cash in hand’ received from another.
  2. You authorise the lenders to pay all compensation due to You directly to Us. We will then deduct Our fees and forward the balance to You within 48 business hours.
  3. Where a compensation payment is made directly to You by the lender, You must notify Us within 14 days. We will provide You with an invoice which must be paid within 14 working days of receipt. Should You fail to pay this invoice will within the set timescales, Blue Panda Finance reserves the right to commence court proceedings to recover the debt, court costs and any other associated costs incurred by Blue Panda Finance in the pursuit of recovering the debt.
  4. Should You be unwilling to disclose the amount of redress offered by the lender in order that Blue Panda Finance can calculate the appropriate 25% plus VAT success fee, Blue Panda Finance reserves the right to charge a fee based on an “average offer of redress”. This will be calculated as an average across all successful claims during the previous 12-month period.

7. Cancellations:

You have a 14 day ‘cooling off’ period from the day that You sign this agreement in which to cancel it without charge. If You choose to do this then:

  1. We will cease all work on Your claim(s).
  2. We will notify all of the lenders that We have made contact with that We are no longer managing Your claim.
  3. We will not make any charges to You for the work already undertaken.
  4. If the 14 day ‘cooling off’ period has passed You can still cancel the agreement at any stage, but will be liable to pay the following:
    1. If the contract is cancelled AFTER the ‘cooling off’ period but BEFORE a compensation offer is received, then We will charge a fee of £150 plus VAT for each case to cover the cost of work undertaken up until that point.
    2. If the contract is cancelled AFTER a compensation offer is received, then the success fee of 25% plus VAT is payable.
  5. If You have multiple claims under this contract and some are in state a) and some are in state b), each cancellation fee will be calculated according to current state at the point You notify Your intention to cancel.
  6. Payment of cancellation fees is due within 14 days of Us invoicing You for the cancellation fee. The notice of cancellation can be sent by post or emailed to cancel@bluepandafinance.co.uk. A cancellation request can also be made via telephone on 0161 914 5620

The notice of cancellation can be sent by post or emailed to cancel@bluepandafinance.co.uk. A cancellation request can also be made via telephone on 0161 914 5620.

8. Breaching this Agreement:

If you breach any clause in this agreement the following will apply:
We will notify You of what You have done to cause the breach and what needs to be done by You to fix it. We will give You a period of 14 days to carry out the actions needed in order to resolve it. If this is not going to be possible You must contact us so that We can agree a mutually suitable plan to allow Us to continue to represent you under this agreement. If You fail to resolve the breach within the period specified above We will deem this to be a cancellation of the agreement and as such cancellation fees will be payable in accordance with clause 9 of this agreement.

9. Complaints:

You can make a complaint about our service via BPF’s internal complaints procedure by email: complaint@bluepandafinance.co.uk, by telephone on 0161 914 5620 or by post to Blue Panda Finance, Suite 50, 792 Wilmslow Road, Manchester, M20 6UG. Should you remain unhappy you may refer your complaint to the Financial Ombudsman Service, by phone on 0300 555 0333 or by visiting financial-ombudsman.org.uk or post to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR.

10. Your Personal Data:

  1. BPF takes the privacy of Your personal information seriously. BPF will only use the personal information You provide to Us as outlined both in this clause 5 and in our Privacy Policy which can be viewed at http://bluepandafinance.co.uk/privacy-policy/. BPF asks that you read our Privacy Policy carefully and, if required, a hard copy is available upon request. During the Claims Services process Your personal information will be used to:
    1. Provide the Claims Services
    2. Tell You about similar products or services relating to financial claims, by email, SMS (text message), post and/or telephone, but You can opt out of receiving these, or a specific method of communication, at any time by contacting Us.
  2. BPF will only provide Your personal information to a third-party organisation, with your explicit consent, except for the purposes of providing the Claim Services.
  3. We will update You throughout Your Claim(s) by text, email and/or post.

11. Limitations of Liability: We shall not be liable for any costs or losses caused to You as a result of:

  1. Delays caused by You in providing information or documentation requested by Us.
  2. Delays in the transmission or delivery of information or documentation caused by email service providers or the postal service.
  3. Claims settlement amounts later found to be lower than the maximum achievable.
  4. Failure of information or documentation sent between You and Us to arrive with the other party. Any other matter which is outside of Our control.